Product
Québec Blue Cross® Serenity Service™
Québec Blue Cross® Serenity Service™
This exclusive service provides Blue Cross customers with a range of benefits if their flight is delayed, including access to an airport lounge or even a hotel room, depending on the length of the delay, and is available at no extra cost to anyone with Blue Cross travel insurance.
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Québec Blue Cross® Serenity Service™
This exclusive service provides Blue Cross customers with a range of benefits if their flight is delayed, including access to an airport lounge or even a hotel room, depending on the length of the delay, and is available at no extra cost to anyone with Blue Cross travel insurance.
A real solution to a real problem that affects thousands of customers
- Denis Belliard, Vice President of Customer
Experience, Blue Cross in Ontario & Québec
Partner Objectives
- Require a unique digital assistance insurance product for their travel insurance offering.
- Provide a seamless experience for customers by solving their flight disruption problem easily and quickly.
- Differentiate in a competitive Travel Insurance market.
- Provide a fully white label solution to ensure it reflects the Blue Cross brand and tone of voice.
Product Offering
In the event where a flight is delayed, Blue Cross can offer the traveller a real-time solution of either
- Airport lounge access or
- Hotel room or
- Real-time cash payout
Process Flow
The Results
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