Product

Québec Blue Cross® Serenity Service

CPP
CPP

Product

Québec Blue Cross® Serenity Service

Québec Blue Cross® Serenity Service

This exclusive service provides Blue Cross customers with a range of benefits if their flight is delayed, including access to an airport lounge or even a hotel room, depending on the length of the delay, and is available at no extra cost to anyone with Blue Cross travel insurance.


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Québec Blue Cross® Serenity Service

This exclusive service provides Blue Cross customers with a range of benefits if their flight is delayed, including access to an airport lounge or even a hotel room, depending on the length of the delay, and is available at no extra cost to anyone with Blue Cross travel insurance.

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A real solution to a real problem that affects thousands of customers

- Denis Belliard, Vice President of Customer
Experience, Blue Cross in Ontario & Québec

Partner Objectives

  • Require a unique digital assistance insurance product for their travel insurance offering.
  • Provide a seamless experience for customers by solving their flight disruption problem easily and quickly.
  • Differentiate in a competitive Travel Insurance market.
  • Provide a fully white label solution to ensure it reflects the Blue Cross brand and tone of voice.
  • Require a unique digital assistance insurance product for their travel insurance offering.
  • Provide a seamless experience for customers by solving their flight disruption problem easily and quickly.
  • Differentiate in a competitive Travel Insurance market.
  • Provide a fully white label solution to ensure it reflects the Blue Cross brand and tone of voice.

Product Offering

In the event where a flight is delayed, Blue Cross can offer the traveller a real-time solution of either
  • Airport lounge access or
  • Hotel room or
  • Real-time cash payout
In the event where a flight is delayed, Blue Cross can offer the traveller a real-time solution of either
  • Airport lounge access or
  • Hotel room or
  • Real-time cash payout

Process Flow

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The Results

Technology is key to providing a unique customer experience and we believe Blink's platform is best in class for delivering true innovation in travel insurance.

-Sylvain Charbonneau, President and CEO Blue Cross Canassurance Group

Technology is key to providing a unique customer experience and we believe Blink's platform is best in class for delivering true innovation in travel insurance.

-Sylvain Charbonneau, President and CEO Blue Cross Canassurance Group

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